The Urban Rhythm team appreciate the ongoing community concern about the Coronavirus (COVID-19). We have been careful to keep abreast with the developments.
We are very glad that at long last Urban Rhythm's showrooms will re-open from Thursday 29th October.
Before re-opening, some of our showroom staff were working from home, and were able to be contacted by emails. We have found that email was effective, and we suggest that you continue to use email to contact us, as our showroom phones may not always be attended while our staff are busy attending to in-store customers.
For the sake of better time management, you may choose to book a showroom or phone consultation with us, at a time mutually convenient time for you and for us. One of our team will contact you via email or phone.
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Head Office & Warehouse
Head office & warehouse staff will gradually return to working on site. In the interim, we kindly request that you continue to communicate with us via email firstname.lastname@example.org or our Contact Us Form.
We will endeavour to provide the same great service that we have always provided, however it may take us a little longer to respond than usual.
Given that the vast majority of products we sell are Australian, and made right here in Melbourne, our ability to fulfil orders was severely affected by the Victorian Government's mandate to close all furniture manufacturing operations to comply with Stage 4 restrictions.
A portion of our order backlog has now been fulfilled, the catching up is well under way and on track. For those who had been thus inconvenienced, we offer our apologies and thank you for your understanding.
Our partner delivery team regularly sanitise their hands. Their health and wellbeing is also being monitored carefully.
Customers scheduled to receive goods will be contacted prior to delivery to ensure that they and their household are well to receive their order. We are also glad to learn that as of the 9th of November all delivery services, including in-house assembly if required, will return pretty much like before the lockdown.
On behalf of the Team at Urban Rhythm and our Partners, thank you for your ongoing support and understanding.
Wishing you and your family the very best in health and happiness.
The Urban Rhythm Team