Urban Rhythm's Response to Coronavirus

The Urban Rhythm team appreciate the ongoing community concern about the Coronavirus (COVID-19).

As circumstances continue to develop we will update our approach to ensure the health, safety and wellbeing of our customers, team members, partners and community. This is our highest priority.

Showroom

The Victorian Government has mandated that all non-essential retail stores close in accordance with Stage 4 restrictions. That means that Urban Rhythm's showrooms will not be permitted to open until further notice. 

For the time being, our showroom staff will work from home. We will be able to access our emails, however our showroom phones will not be attended.

If you would like to chat with us about your furniture requirements, you can request a virtual appointment with us.  One of our team will contact you via email or phone (private number). Request your Virtual Consultation here.

We're Open for Business Virtually

Talk to us via phone or email to discuss your requirements.  Request a Virtual Consultation here

Sign up to our email list to get access to our Home Magazine, along with tips to get the best looking interior on your street. Sign up here.

Head Office & Warehouse

Head office & warehouse staff will be working from home at this time.  

As phone access will be unavailable, we request that your main communication with us be via email ask@urbanrythm.com.au or our Contact Us Form.

We will endeavour to provide the same great service that we have always provided, however it may take us a little longer to respond than usual. 

Order Fulfilment

Given that the vast majority of products we sell are Australian, and made right here in Melbourne, our ability to fulfil orders has been affected by the Victorian Goverment's mandate to close all furniture manufacturing operations to comply with Stage 4 restrictions.

In the event of any change or delay, we will promptly inform affected customers.

Deliveries

For delivery of orders that have been received into our warehouse prior to the Stage 4 restrictions, our partner delivery team regularly sanitise their hands. Their health and wellbeing is also being monitored carefully.

As delivery team members typically enter homes to deliver items, at this time, customers scheduled to receive goods will be contacted prior to delivery to ensure that they and their household are well to receive their order.

On behalf of the Team at Urban Rhythm and our Partners, thank you for your ongoing support and understanding.

Wishing you and your family the very best in health and happiness.

The Urban Rhythm Team

 

For further information please contact us at ask@urbanrhythm.com.au or via our Contact Us Form.