Terms and Refund Policy

TERMS AND CONDITIONS OF SALE

1. Order Confirmation:

Upon placing an order, you will receive an email confirmation with the details of your purchase. Please review this confirmation and notify us immediately of any discrepancies.

2. Sales Orders

All sales orders are irrevocable and cancellation through no fault of Urban Rhythm will result in the deposit being forfeited. Orders canceled within 24 hours of purchase will be accepted. Canceling an order will forfeit the initial 50% deposit if the order has began processing and manufacturing has begun on custom made furniture.

Refunds for change of mind are not typically provided by Urban Rhythm. Upon approval and at the discretion of Urban Rhythm refunds may be issued, subject to a 25% restocking fee. This fee, equivalent to 25% of the purchase price, accounts for the various costs associated with processing returns incurred by our small business.

2. Quoted ETA

ETA is an APPROXIMATION only & calculated from the date when the full deposit of 50% is received & all the final selections for the order have been confirmed including fabric & stain colours etc.

"ETA" is quoted in good faith as an approximate guide to indicate when you are likely to receive delivery of your furniture. Manufacturing times vary between suppliers and imports are at least a 2 week wait for processing and preparation. Delays caused by unforeseen circumstances beyond our control occasionally occur, for which we will not be liable for any compensation. Urban Rhythm is not at fault for circumstances beyond our control.

3. Delivery

Will it fit through the door?

Customers are solely responsible to ensure that goods ordered will fit the intended space and that there is adequate access for delivery.

Your delivery charge is levied on the basis of a 2 person crew performing a delivery as per your description regarding accessibility. Additional charges will apply if delivery is different from that which was advised .

4. Final Payment

Final payment of your Sales Order must be made within 14 days of receiving dispatch notification. Dispatchment will only occur after final payment is received. Storage fees may be charged on orders where delivery is postponed by the Customer.

5. Returns:

Urban Rhythm must approve any returns with Sales Order number and photos of defects. Urban Rhythm is not responsible for transport or freight costs.

Returns, exchanges and refunds are at the discretion of Urban Rhythm. Returns are not permitted for custom made furniture. We will accept returns within 7 days of the delivery date if there is a manufacturing defect. Refunds for change of mind are not typically provided by Urban Rhythm. Upon approval and at the discretion of Urban Rhythm, refunds for change of mind may be issued, subject to a 25% restocking fee. This fee, equivalent to 25% of the purchase price, accounts for the various costs associated with processing and holding costs incurred.

To initiate a return, please contact our customer service team by emailing us directly with photos and descriptions of defect. This must be done within 24 hours of delivery. Contact us immediately at aftersales@urbanrhythm.com.au

Small homeware items must be unused and in their original condition and packaging for a refund. Rugs must be rolled and contained in the original unopened plastic. Accessories will need to be in original boxes.

Return shipping costs are the responsibility of the customer. If Urban Rhythm is at fault transport will be covered by Urban Rhythm.

6. Damaged or Defective Items:

In the rare event that you receive a damaged or defective item, please **TAKE PHOTOS** as soon as possible and contact us immediately

Returns, exchanges and refunds are at the discretion of Urban Rhythm.

7. Custom and Made-to-Order Items:

Custom and made-to-order items are non-returnable unless there is a manufacturing defect.

8. Warranty:

Our Australian-made furniture comes with a 10-year conditional warranty for sofa frames and manufacturing defects. Our Australian-made timber furniture comes with a 5-year warranty against structural failure. Imported items are 12 months.

Please refer to the warranty card included with your purchase for details. or Contact us for a copy of the warranty.

9. Contact Information:

For any questions or concerns regarding our terms and refund policy, please contact our customer service team at aftersales@urbanrhythm.com.au

Note: This terms and refund policy is subject to change without notice if updates and additions are added.