What happens after I order?
How will I know when my furniture is ready for delivery?
Once your order is placed, you will receive confirmation when it is ready. The ETA is located in the middle of sales order and will give an estimate (ex. "7-10 weeks").
When the order is ready and delivered to our warehouse, we notify our third party couriers. Your details are forwarded to our carriers and our carriers/delivery drivers will contact you directly to organise a suitable delivery day and any other EXTRA service you may need like unpacking, taking away boxes, steps and assembly.
Delivery fees are non-refundable.
Can I delay my delivery for a later date?
We can store orders in our warehouse for a short period of time for reasons like building delays, floor renovations. Other reasons are at the discretion and storage capacity of Urban Rhythm at any given time.
How do I find out how my order is progressing?
Please be advised that we are unable to provide progress reports of your order during the course of production (i.e. before the estimated delivery date). No news means we expect everything is running on track. However, we emphasise that the delivery dates quoted are approximate and based on good faith. Once production has commenced on your order no change or alteration is possible. However, we will certainly communicate with you should we encounter an unexpected delay or issues which require a decision from you. For other questions relating to your order prior to delivery, ask us via theContact Us form.
When do I make the final payment?
Our Accounts manager will get in touch with you by email to make final payment approximately two weeks before your scheduled delivery date. All payment details, including available payment methods, will be included in the email.
What should I do to prepare my house for delivery?
Will the furniture fit in my house?
Always inform us at the Point Of Sale what the delivery truck is likely to face. If there are awkward access ways, steep driveways, stairs, or lifts, please provide us information of difficult access.
We will then make an assessment to either provide a larger delivery crew, modify the construction of the piece(s) that won’t fit, or suggest to you a more appropriately sized piece. Often with a little clever pre-planning, most access challenges can be overcome. Let us know if you have any doubts; being prepared is the key.
Other topics not covered in the FAQ