A little preparation before your furniture arrives will ensure a smooth delivery, protect your home and belongings, and keep everyone safe.

👉 Please see our Delivery Questionnaire for more information.

Preparing Your Home

Measure Access Points

Lift dimensions: Measure the lift’s height, width, depth, and weight capacity to confirm the piece will fit.
Ceiling and vertical clearance: If the furniture must pass through stairwells or hallways, make sure there’s enough height to maneuver. Low ceilings can be an issue, even if the final room is spacious.
Stairwells: Measure width, height, and turning radius. Don’t forget handrails, landings, and light fixtures.
Entrances and corners: Confirm the furniture can fit through doorways, entry halls, and tight corners.

Move existing furniture before the delivery team arrives. Contractors are unable to rearrange or shift items in your home.
Clear the delivery path by removing rugs, lamps, artwork, ornaments, toys, and pot plants.

Decide in advance where the furniture will go and clear the space.
Check ceiling fixtures such as lights or fans to ensure there is enough clearance.

Flooring: For safety reasons, carriers must keep their shoes on. Use protective coverings if you are concerned about scratches.
Children: Keep children safely away from the delivery path.
Pets: Secure pets to prevent escapes or hazards for the crew.

Ensure driveways and entrances are clear for delivery vehicles.
If you live in a building with Body Corporate requirements, notify the manager in advance to avoid delays.
Please note: If delivery conditions are unsafe, contractors are permitted under the Health and Safety Act to decline delivery.

Point out hazards: Show the crew any light fittings, low ceilings, or cables that may affect access.
Guide the route: Indicate where the furniture should be placed and the best path to get there, even if not the most direct.
Know what’s included: Unless pre-arranged, delivery teams cannot remove packaging or assemble furniture. They work to a tight schedule and cannot add services on the day.
Book extras in advance: If you’d like rubbish removal or assembly, let your consultant know ahead of time so it can be arranged.

Inspect your furniture: Before the delivery team leaves, carefully check your items for any damage and report issues immediately.